Shipping policy

FREE SHIPPING

We kindly offer free U.S. shipping on orders over $100 USD.

 

WHEN WILL MY ORDER SHIP?

Please allow 3-5 business days for clothing orders to process and ship though please note this time frame is subject to change depending on order volumes and inventory stock. 

 

WHERE CAN I FIND MY TRACKING NUMBER?

As soon as your item(s) are ready to ship you will receive an e-mail with tracking information so that you can easily track your order.

 

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT

We do not hold or accept responsibility for packages that have been reported as delivered by the carrier (USPS, UPS, FEDEX, DHL, etc.). We do not issue refunds or credits for packages that the carrier's tracking information confirms as being delivered. If you would like to open a claim we are happy to work with the carrier on the claim but you must initiate such claim. Please note: carrier claims can take up to 30 days to complete depending on the shipping carrier used.

Please contact us at zerodeceptioncollection@gmail.com with any further questions.

 

THERE'S SOMETHING WRONG WITH MY ORDER

 Please email us at zerodeceptioncollection@gmail.com along with your order number and a clear description of the problem and we'll be more than happy to assist.

 

DO YOU SHIP INTERNATIONALLY?

At this time, we do not offer any international shipping outside of the United States, Military Addresses, and US Territories.